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Data Privacy Notice

Visayan Surety and Insurance Corporation respects and protect your privacy. We acknowledge your right to know how your personal information is used and safeguarded. We are providing you with this notice to inform you of the methods in which we process your personal information and the ways in which you can regulate these activities to some extent. We also want to emphasize that we treat and protect the information of our corporate clients in the same way that we treat and protect the information of individuals.

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By accessing the website via www.visayansurety.com or any portal by which you provide information to Visayan Surety and Insurance Corporation (“VSIC”) and proceeding to provide any personal information, you agree on the following:

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  1. That you have read and understood VSIC Privacy Policy below:

  2. That you shall provide all the necessary information in pursuance of any transaction, application or otherwise, and said information are true and correct and were entered without any intention of defrauding VSIC;

  3. That any information entered and/or submitted to us via this website facility shall be subjected to processing and evaluation of VSIC in compliance with the applicable laws, rules, and regulations for the purposes by which they are collected;

  4. Any falsity, misrepresentation or fraud determined during evaluation of the information you provided shall constitute valid grounds for VSIC to exercise legal remedies available to it and as provided and/or mandated by law.

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PRIVACY POLICY

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This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the service. By using the service, you agree to the collection and use of information in accordance with this privacy policy.

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Service Description
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Visayan Surety and Insurance Corporation takes pride in providing non-life insurance products to the insuring public. 

To know more about our insurance products, please visit: https://www.visayansurety.com

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What Personal Information we collect
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We collect information that users willingly provide in a number of ways, such as by visiting our website, filling out forms, or using any of the various services available on our website. The forms of personal information we gather are determined by the product or service that our customers avail or desire to have from us. Personal identifiable information may include, but is not limited to:

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  • Complete name and personal data such as email address, home address, mailing address, birth date, education, civil status, gender, citizenship, telephone/mobile number and other demographic information

  • Government-issued identification numbers (such as TIN number, SSS or GSIS number and the like)

  • Financial information (such as sources of fund e.g. income, investments, business, etc.)

  • Employment details (such as name of employer, type of industry)

  • Business information and other assets 

  • Name of authorized representative/position in the company, contact information of the authorized representative

  • Official/principal business addresses, nature of business, corporate group affiliation

  • List of directors and officers, principal stockholders, affiliated companies

  • Number of employees

  • Transaction and Commercial information (such as account information and history, customer service records and the like)

  • Personal information as authorized or required by law

 

VSIC uses “Google Analytics” to collect information about the use of our website. Google Analytics collects information such as how frequently users visit our website, what pages they visit when they do so, and what other websites they visit before viewing our website. The information gathered from Google Analytics is then used solely for the purpose of improving our website. 

Please be aware that certain information may also be collected through the use of 'cookies,' which are little pieces of information saved on your browser that the site can retrieve. 

 

When and how we collect your personal information
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We collect personal information through the following ways: 

  • Providing our quotations for products availed 

  • Submitting an application form, Personal Information Sheet (PIS) or other forms relating to any of our products or services

  • Interacting with our personnel, agents and other service providers

  • Using our products and services provided through online and other platforms

  • Seeking information about you and receiving your personal data from third parties relative to your business transaction with us

  • In the course of any investigation, litigation, or inquiry involving you or any Connected Person

  • Sending your personal data to us through any other, electronic, automated or physical means

We will ask you to provide valuable, detailed, and reliable data about your request, or we may ask you to update information we have already obtained so that we can proceed with the applications and/or any other relevant transactions and other services you have asked from VSIC.

 

Why we collect your personal information
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We collect your personal information in order to fulfill our bona fide business and commercial objectives of delivering an exceptional non-life insurance cover to the insuring public, in accordance with the regulatory requirements such as those set forth in the Insurance Code of the Philippines, the Anti-Money Laundering Act of 2001, the Terrorism Financing Prevention and Suppression Act, and the like. Specifically, the collected personal information will be utilized in the processing of the application, update, and other transaction you entered with VSIC. 

 

How we use your personal information
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We only collect personal data that is needed to understand your insurance needs, carry out the necessary for our company, and provide outstanding customer service and products. The following are the specific purposes for which personal information will be used in this regard:

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  • Processing and examining insurance products and services

  • Administering, operating and providing you with insurance-related products and services to help you meet your needs

  • Underwriting and reinsurance processes, as well as account administration

  • Processing billing and collection of insurance premiums and related fees

  • Processing and settling insurance claims, and other related activities in connection to the claim including making, defending, analyzing, investigating, processing, assessing, determining, responding to, resolving or settling such claims

  • Communicating with clients regarding their policy as well as our products and services

  • Complying with applicable laws, regulations, directives, issuances by, or agreements and obligations of VSIC to any competent authority, regulator, supervisory body, enforcement agency, court, quasi-judicial body

  • Performing any functions and activities related to the insurance products and/or services provided by VSIC

  • Conducting research and market studies with the goal of providing clients with better products and services

  • Providing you with information about VSIC's products and services

  • Preventing, detecting, and investigating fraud, money laundering, terrorism financing

  • Verifying your identity in order to respond to your request like asking for a copy of the policy or other documentation, any request to change your address in our records, to change your other details in our records, or to resolve complaints, and to handle requests for data access or correction

  • Performing any other tasks that are directly relevant to the above-mentioned goals.

 

Use of your personal information in marketing our products and services
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We may use your personal information to send you information about products and services we think you would like. Marketing operations can be conducted via mail, phone, SMS, email, or any other electronic medium. We may also market our products to you through third-party channels (such as social networking sites) or through companies that help us market our products.

 

Sharing your personal information
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We may disclose and share your personal data with the following parties based on your consent, valid business interest, and administrative processing:

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  • To government agencies like the Insurance Commission (IC), Anti-Money Laundering Council (AMLC), Bureau of Internal Revenue (BIR), Securities and Exchange Commission (SEC), and other regulatory bodies.

  • To any member of VSIC and their affiliates,subsidiaries, contractors, business partners, agents and representatives, intermediaries, industry associations, other insurers, reinsurers, adjusters, investigators and other third parties for purposes provided above.

  • Anyone we consider necessary for purposes of providing you products and services and other lawful purposes mentioned above.

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We will ensure that whenever your personal information is shared with third parties, it is only shared with entities that can demonstrate adequate security measures that can and will protect your personal information.

 

Personal information retention
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We will keep your personal information only as long as it is necessary to achieve the purpose(s) for which it was collected, or as required by law and regulation. We will destroy and dispose your personal information when it is no longer required for the purpose(s) which it was collected.

 

How we secure and protect your personal information
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By creating and enforcing the following rules, we undertake the following precautions to protect your personal data against abuse, manipulation, loss, unauthorized access, modification, and data leakage:

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  • Only authorized VSIC personnel are granted access to the personal information collected through the website and other facility coupled with employees' confidentiality obligations

  • Security policies for data storage

  • The collected personal information via the internet or other electronic methods are stored in a secured database. With this collection process, we use electronic security systems, such as data encryption of our websites, firewalls, and the like.

  • We use reasonable security safeguards to protect the information gathered from any loss, unauthorized access, use or disclosure. We have security measures to control access to our systems and premises and access limitations to personal information in place.

 

How to access or correct your personal information
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You have the right to seek a copy of any personal information we possess about you, as well as to have it updated if you believe it is incorrect, unless there are technical or legal reasons why we cannot handle your request. When you ask for access to or updates to your personal information, we'll take reasonable steps to verify your identity before giving you access or implementing changes.

 

What are your rights as a Data Subject
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Under the Data Privacy Act of 2012, a data subject refers to an individual whose personal information is collected and processed. VSIC is duly bound to observe and respect your privacy rights, including your right to information, right to access, right to correct, right to remove, right to damages and right to data portability. You may exercise those rights by contacting us via the contact details below:

 

Contact details
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If you have queries, requests and complaints, you can reach us through the following means:

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  • By telephone/cellphone
    (032) 262-0588; 262-0600; 231-9581; 415-5073; 402-3865
    0998 582 2757; 0998 582 2758

 

 

 

Changes on this Privacy Policy

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We reserve the right to modify or update this privacy notice in response to changes in the implementing guidelines and regulatory requirements of the law as well as changes in technology. All revisions will be effective immediately upon being posted on this site.

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